InTucker Magazine

Team Tucker – Alvenease Jackson

Revenue Specialist

What is your professional background? 
I have a diverse professional background in Operations Management. I bring to the City of Tucker more than 24 years of bank operations and leadership experience. I have more than 10 years’ experience as a project assistant, where I have supported executive level managers and project engineers with waste water projects, design and engineering projects and municipal services operations.

How did you come to work in Tucker? 
I came to work in the City of Tucker as a project assistant with Jacobs Engineering Group to support the Finance Department’s Business License function.

What does your job look like day-to-day? 
A day in the life of a Revenue Specialist with the City of Tucker is based around customer service. I make every effort to greet each customer with a smile and appreciation because this type of customer service now appears to be a thing of the past. I am the first person our customers see when they arrive at the City Hall Annex for business license inquiries. Our customers arrive with questions about our processes, which are new to them. I make every effort to ensure a seamless process for business licensing. I am pleased when our customers leave with confidence of being compliant with the City’s Business and Code Enforcement Ordinance.

What do you enjoy most about your job? 
What I enjoy most about my job is the interaction with our customers and helping our customers to unbundle some of the complexities of the Business and Alcohol License Process.

What is the best part about coming to work in the City of Tucker? 
Being part of the customer’s experience, when I often hear residents and business owners speak about the pride they have in a community where they live, work and play.

Off The Wall

Where are we likely to find you when you’re not working? 
When I am not working the front desk of the City Hall Annex, you can find me at a local 5K Run/Walk, a Community Clean Up event or on an adventure completing one of my bucket list items.

What is your favorite movie? 
One of my favorite movies is Mr. Church.

What is the most exotic place you’ve traveled to? 
The most exotic place was with a team of 12 CH2M teammates to support the organization Bridges to Prosperity. We completed a 60-meter bridge in Rwimvubu, Rwanda.

What is your proudest achievement? 
My proudest achievement was walking across the stage to receive my Bachelor of Science degree, witnessed by my son, my long-time mentor, both of my parents, my four siblings, their spouses, their kids and my three closest friends!

If your co-workers had to describe you in three words, what would they be? 
Compassionate…Team…Player